TLC Standards

Confidentiality

We abide by The Data Protection Act. Any information you give us may be held on computer, passed on to your funder and included in reports, but you will not be personally identified without your permission.

Equality & Diversity

TLC believes that everyone, particularly our staff and learners, has the right to feel comfortable, valued and productive. We will not tolerate

Offensive remarks, posters, literature or internet material about someone’s appearance, race, gender, sexuality, ability, disability, beliefs, religion or personal circumstances
Unwelcome physical contact
Bullying, harassment or discrimination of any kind

By choosing to work with us, employers and partners agree to respect our principles and help us to reinforce them in the workplace. Learners understanding of equality and diversity issues will be confirmed throughout their programme.
Please ask if you would like a copy of our policy.

Health & Safety

TLC is committed to ensuring the health and safety of its clients and staff. Employers will be expected to agree to Health and Safety monitoring visits and Learners knowledge and practice will confirmed throughout their programme.
Please ask if you would like a copy of our policy.

Accreditation

TLC are a Centre of Vocational Excellence in Retail.

Centre Approval

All of the Qualifications listed on this website are Fully Accredited.

We are accredited by:

EDI
OCR
EDEXCEL
City & Guilds
ILM
NCFE

Staff

Our Training Advisors are working towards or hold minimum qualifications of A1 and Key Skills at Level 2. Internal Verifiers hold minimum qualifications of V1. All teaching staff have a range of backgrounds and expertise in the Retail and Business Sectors and are actively encouraged to continue gaining qualifications and regularly return to the workplace to keep their practical knowledge and skills up to date. All teaching staff are expected to attend monthly standardisations and Team Briefings.

Staff are also routinely vetted through the Criminal Records Bureau to ensure the safety of our learners and employers.

Quality Assurance

Everything we do is monitored, through observation and feedback, and reviewed on an annual basis to make sure that we keep the high standards that we set ourselves.

A series of questionnaires are sent to learners, employers and partners asking them to comment on how well TLC delivers its service, to ensure that we keep in touch with their views and make changes that improve their experience of us.

The Training & Learning Company is also monitored and audited externally by The Learning Skills Council, Ofstead Inspectorate and our Awarding Bodies. TLC have robust Internal Auditing Policies that ensure all of our learners gain the best learning experience possible and are treated equally.