Front Office
The industry’s recognized professional qualification for staff involved in front office and reception activities for any residential outlet, including hotels, hostels, guest houses, even bed and breakfasts!
This qualification in Front Office operations allows you train while you work
The course is suitable for anyone who works on reception or front of house in a hospitality environment
Employer benefits
- Improved staff performance
- Improved company performance
- Increased staff confidence
- Professional training & support from qualified training advisers
- Employees achieve high level of personal effectiveness
Course Content
- Maintaining a safe, hygienic and secure working environment
- Contributing to effective teamwork
- Giving customers a positive impression of yourself and your organization
- Dealing with communications
- Resolve customers service problems
- Enter, retrieve and print data in a database
- Maintain and deal with payments