Careers at TLC

Work where the standard is set.

TLC is building the UK’s leading specialist apprenticeship provider: 5,000 learners by 2030, the best names in each profession alongside our coaches, and our own books, tools and academies. That takes exceptional people. If you teach, coach, assess, sell, organise or build, and you hold yourself to a high standard, we would like to hear from you.

Open roles How we hire
The TLC team and learners together in the hub

Why TLC

Three reasons people join.

A mission you can see

Every role here connects to a learner’s progress. You will watch a kitchen porter become the person the service depends on, and a care assistant become the person a whole home relies on. That is the job, whichever desk you sit at.

The company the experts chose

You work alongside the Academy of Culinary Excellence, the NSPCC, Learn Care Excel and NUPAF Educators. The masterclasses are for our people too, and the learning books are written in this building.

Growth with a standard

5,000 learners by 2030 means new sectors, new roles and promotion from within, with the systems to do the work well. We grow at the pace the standard allows, and the standard does not move.

Open roles

Current vacancies.

8 open roles. Every one comes with a named manager, forty hours of development a year and pay that is benchmarked and reviewed. Vacancies are also posted on Indeed.

Reference TLC-26-01 · Coaching and assessment

Learning Coach and Assessor, Health & Social Care

Location
Field-based, South Wales and the South West, with a home at our Swansea centre
Salary
£30,000 to £35,000 a year
Contract
Full-time · Permanent · 35 hours
Reports to
Head of Curriculum and Operations
Apply for this role Send a CV and three lines on why TLC. We reply to everyone.

About the role

You have worked in care at a senior level and you hold, or are working towards, an assessor qualification. You want to teach the job properly: planning each learner’s programme, coaching in the workplace, gathering evidence as the work happens and staying with the learner to the end.

Learn Care Excel’s course books and TLC Base are yours to teach with. You will be part of a coaching team that meets weekly and standardises monthly.

What you will do

  • Plan and deliver the programme for a caseload of learners, with a review alongside the employer at least every twelve weeks
  • Teach and assess against the Adult Care Worker, Lead Adult Care Worker and Leader in Adult Care standards
  • Record progress, off-the-job hours and evidence in TLC Base, accurately and on time
  • Prepare learners for gateway and end-point assessment, and support anyone who needs a second attempt
  • Raise safeguarding and welfare concerns promptly through the Designated Safeguarding Lead

What we are looking for

  • Level 3 or above in Health and Social Care, with recent senior experience in a care setting
  • Assessor qualification (CAVA, TAQA or equivalent), or willingness to complete one in your first year
  • English and maths at Level 2
  • Full UK driving licence and access to a vehicle
  • Enhanced DBS check (we pay for it)

What you can expect

  • Forty hours of professional development a year, including sessions with our academies and experts
  • Paid lunch hour, 25 days’ holiday plus bank holidays
  • Mileage, laptop and phone
  • Benchmarked pay, reviewed every year

TLC is committed to safeguarding. Every role is subject to an enhanced DBS check, references and right-to-work checks, and our safer-recruitment process. We welcome applications from everyone, and we make adjustments to the process on request.

Nothing that fits? We are always interested in coaches and assessors in our sectors. Send a CV anyway and tell us what you would bring.

The standard runs both ways

What we expect of our people, and what they can expect of us.

We hold learners and employers to a standard. We hold ourselves to a higher one.

What we expect

  • Only exceptional is good enoughYou hold the standard when nobody is looking.
  • You know your sectorBecause you have worked in it, and you keep close to it.
  • The learner comes firstAnd the paperwork still gets done properly, because it protects them.
  • You keep learningAt least forty hours of professional development a year, and the curiosity to use it.
  • You are honestWith learners, employers, colleagues and yourself.
  • You keep people safeSafeguarding is everyone’s job. Enhanced DBS and safer-recruitment checks apply to every role.

What you can expect

  • A clear role and a named managerWith a measurable idea of what good looks like in your job.
  • Time and budget to developIncluding sessions with our experts and academies.
  • A route to progressCoaches become quality leads, advisors become account managers. We look inside first.
  • The tools to do the job wellTLC Base, our learning books and handbooks, and a team that answers the phone.
  • Field and hybrid roles across EnglandWith a home at our centre in Swansea.
  • Pay that is benchmarked, and reviewedAgainst the sector, every year, in the open.

How we hire

Four steps, and no surprises.

We tell you what happens next at every stage, and we reply to everyone who applies.

  1. A conversation

    Thirty minutes with the hiring manager: what you have done, what you want to do, and whether our standard is one you would enjoy working to.

  2. Meet the team

    An interview with the people you would work with, including the questions you want to ask us.

  3. Show us

    A practical, matched to the role: teach a short session, walk us through a learner’s plan, or join a coach on a visit.

  4. Checks, then induction

    References, right to work and an enhanced DBS check, then the TLC induction in your first week: the standard, the model, the people and your own starting point.