You are here:

Performance Management


Performance management is a process by which managers and employees work together to plan, monitor and review an employee's work objectives and overall contribution to the organisation. Performance management is perhaps one of the biggest challenges of managers - it is a key responsibility for anyone who has a line management role, and along with motivating and dealing with staff development, it is an integral part of that role. Successful performance management means staff performance matches your organisation’s goals.


  • First line manager’s responsibility for managing team and individual performance and meeting objectives
  • Understand the different approaches to managing performance
  • The purpose and value of formal and informal performance assessment at work (formal assessment includes performance review/appraisal)
  • Roles and responsibilities of individuals in the performance assessment process
  • Set SMART meaningful performance objectives
  • Select appropriate approaches to measuring and reviewing performance in your organisation
  • Identify ways of helping staff to improve performance
  • The importance of feedback to improve performance
  • Principles for giving effective feedback on performance


Enquire about this course

Performance Management Image