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Effective Communication Skills

Overview

Effective communication is about more than just exchanging information. It's about understanding the emotion and intentions behind the information. As well as being able to clearly convey a message, you need to also listen in a way that gains the full meaning of what’s being said and makes the other person feel heard and understood.

More than just the words you use, effective communication combines a set of 4 skills:

  • Engaged listening
  • Nonverbal communication
  • Managing stress in the moment
  • Asserting yourself in a respectful way

This course will develop your communication skills in order to increase your effectiveness at work and to improve your ability to communicate with others. It is aimed to help you better understand how you relate to others by developing your awareness of the essential skills needed to improve your communication in the workplace.

Agenda

  • The purpose of communication
  • Methods of communication
  • Communication models
  • Understanding non-verbal communication and body language
  • Creating rapport and demonstrating empathy
  • Emotional intelligence
  • Active listening
  • Questioning techniques
  • Email etiquette

 

Enquire about this course

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