Effective communication is about more than just exchanging information. It's about understanding the emotion and intentions behind the information. As well as being able to clearly convey a message, you need to also listen in a way that gains the full meaning of what’s being said and makes the other person feel heard and understood.
More than just the words you use, effective communication combines a set of 4 skills:
This course will develop your communication skills in order to increase your effectiveness at work and to improve your ability to communicate with others. It is aimed to help you better understand how you relate to others by developing your awareness of the essential skills needed to improve your communication in the workplace.