Effective administration is the foundation of any business and critical to the growth of businesses and the UK economy. How your business is managed has a direct impact on both its stability and growth. This apprenticeship actively encourages personal development, whilst providing vital skills and knowledge to complete administrative tasks. Delegates will learn the importance of employer expectations; for an administrative role.
Suitable for receptionists, administrators, help desk staff etc
Apprenticeship Content
Communicate in a business environment
Understand employer organisations
Principles of providing administrative services
Principles of business document production and information management
Manage personal performance and development
Develop working relationships with colleagues
Handle mail
Provide reception services
Manage diary systems
Employee rights and responsibilities
Store and retrieve information
Use telephone and voicemail systems
Deliver customer service
Develop customer relationships
Employees Benefits
Awareness of your rights and responsibilities
Knowledge of good customer service
Nationally accredited qualification
In-depth understanding of the organisations functions
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