Customer Service Level 2

Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, “people skills” are critical for personal and organisational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This apprenticeship will provide you with the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

Suitable for anyone that interacts with internal or external customers

Apprenticeship Content

• Deliver customer service
• Understand customers
• Principles of customer service
• Understand employer organisations
• Manage personal performance and development
• Communicate verbally with customer
• Exceed customer expectations
• Resolve customer service problems
• Deliver customer service to challenging customers
• Develop customer relationships
• Support customer service improvements
• Resolve customers’ complaints
• Health and safety procedures in the workplace

Benefits for Learners

• Enhanced skills in customer service
• Confidence and recognition
• Nationally accredited qualification
• Improved career progression opportunities

Benefits for Employers

• Identifies and resolves individuals training needs
• Provide a better service to customers
• Improve company performance and profitability
• Increased employee’s motivation and satisfaction
• Staff that are recognised as customer service professionals