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Customer Service Specialist

First class customer service is a key element for every business as it has the potential to increase profitability. This qualification provides delegates with in-depth knowledge and understanding to effectively deal with complex customer service issues. Whilst also learning the importance of customer focused attitudes in order to deliver exceptional customer service.

Suitable for senior to middle management employees

Apprenticeship Content

  • Organise and deliver customer service
  • Understand the customer service environment
  • Resolve customers’ problems
  • Principles of business
  • Understand customer and customer retention
  • Manage personal and professional development
  • Gather, analyse and interpret customer feedback
  • Resolve customer’ complaints
  • Communicate verbally with customers
  • Exceed customer expectations
  • Develop customer relationships
  • Champion customer service
  • Collaborate with other departments
  • Employee right and responsibilities

Employees Benefits

  • Increased confidence and recognition
  • Understanding of regulations and legislation
  • Nationally Accredited Qualification
  • Critical learner development which boosts career progression


Organisations will set their own entry criteria and are more likely to select individuals with more advanced inter- personal skills, experience of working with customers in some capacity. You must achieve level 2 English and maths prior to taking the end point assessment.

Employers Benefits

  • Provide a better service to customers
  • Reduced employee turnover
  • Increased business growth, profitability and efficiency
  • Employees gain professional customer service recognition
  • Increased shareholder satisfaction
Costs: On Request
Duration: 12 - 18 Months
Delivery Method: Classroom 

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