You are here:

Team Leader Supervisor

The Team Leader / Supervisor qualification at Level 3 is for someone who regularly takes responsibility for managing a team or project. The course has been developed for professional team leaders, first line managers and supervisors.  Throughout the duration of the course you must be able to show the ability to support, manage and develop team members, manage projects, plan and monitor workloads and resources. You must also be able to take responsibility for delivering operational plans, resolving problems, and building relationships.

This qualification has been designed to provide access to development opportunities across your business.  Whether you are at the start of your career in leadership and management taking your first steps into professional management, or already established in your management career with great practical experience wishing to develop a deeper theoretical understanding of management skills.

Apprenticeship Content

  • Personal Effectiveness & Self Management
  • Principles & Delivery of Customer Service

  • Building Relationships

  • People Management

  • Effective Leadership

  • Understanding Business & Finance

  • Project Management

  • Operational Management

  • Functional Skills Tasks

  • GAP Analysis

  • Observations of Practices & PD’s

  • End Point Assessment

  • Review & Evaluate


Employers will set their own entry requirements, but it is expected that the individual would have worked with an operational role within the industry to start on this apprenticeship standard.


Progression from this apprenticeship could be into a junior retail management position.

Costs: Funding Available
Duration: 12 - 18 Months
Delivery Method: Classroom 

Enquire about this course

Team Leader Supervisor Image