Raise a concern in confidence
Report wrongdoing in confidence, or anonymously. Your report goes only to our Whistleblowing Officer and the Managing Director.
Raise a concern in confidenceRaise a concern
Make a complaint
If you are a learner, an employer or anyone else unhappy with something we have done, tell us here. We will put it right where we can and learn from it, and nobody is ever treated badly for speaking up.
What happens next
Who reads it, and when you’ll hear
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It goes straight to the right person
Your complaint goes to the Managing Director’s office at complaints@tlc-uk.org, which logs every formal complaint and makes sure it reaches the right person.
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You get a reference number
As soon as you send the form you will see a reference, and we email it to you if you have given us an address. Quote it whenever you contact us about this.
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An acknowledgement within 3 working days
We will acknowledge your complaint within 3 working days and tell you who is handling it. You will have a written response within 15 working days. If you are not satisfied with it, you can ask for a review within 10 working days of our response.
Rather talk? Call 01792 700611, Monday to Friday, 9:00am to 5:00pm. The full process is in GOV-01 on our Policies page.
Make a complaint
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Not quite the right route?
The other ways to tell us
Make a data request
Request a copy of the data we hold, ask for a correction or deletion, or report a data concern.
Make a data requestReport a safeguarding concern
Worried about an apprentice or learner? Tell our Designated Safeguarding Lead straight away.
Report a safeguarding concernIf someone is in immediate danger, call 999. The NSPCC helpline (0808 800 5000) and the Modern Slavery Helpline (08000 121 700) are available if you would rather speak to someone outside TLC.