Make a complaint
Tell us what went wrong. We will acknowledge it within 3 working days and give you a written response within 15.
Make a complaintRaise a concern
Make a data request
You have the right to see the personal data we hold about you, to have it corrected or deleted, and to object to how we use it. Tell us what you need and our Data Protection Lead will handle it.
What happens next
Who reads it, and when you’ll hear
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It goes straight to the right person
Your request goes directly to our Data Protection Lead, Alex Gateshill, at Alexg@tlc-uk.org. We may need to check your identity before releasing anything.
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You get a reference number
As soon as you send the form you will see a reference, and we email it to you if you have given us an address. Quote it whenever you contact us about this.
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A reply within one month
We respond to every data request without undue delay and within one calendar month. If your request is complex, or you have made several, we may need up to two months longer and will tell you if so. There is normally no charge.
Rather talk? Call 01792 700611, Monday to Friday, 9:00am to 5:00pm, and ask for the Data Protection Lead. The full process is in DPG-01 on our Policies page.
Make a data request
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Not quite the right route?
The other ways to tell us
Raise a concern in confidence
Report wrongdoing in confidence, or anonymously. Your report goes only to our Whistleblowing Officer and the Managing Director.
Raise a concern in confidenceReport a safeguarding concern
Worried about an apprentice or learner? Tell our Designated Safeguarding Lead straight away.
Report a safeguarding concernIf someone is in immediate danger, call 999. The NSPCC helpline (0808 800 5000) and the Modern Slavery Helpline (08000 121 700) are available if you would rather speak to someone outside TLC.