Make a complaint
Tell us what went wrong. We will acknowledge it within 3 working days and give you a written response within 15.
Make a complaintRaise a concern
Something you need
to tell us?
Pick the route that fits. Each form goes directly to the person responsible for that process at TLC, you get a reference number straight away, and the timescale for a reply is the one set out in our published policy.
Raise a concern
Pick the route that fits
Each form goes directly to the person responsible, and you get a reference number and a reply.
Raise a concern in confidence
Report wrongdoing in confidence, or anonymously. Your report goes only to our Whistleblowing Officer and the Managing Director.
Raise a concern in confidenceMake a data request
Request a copy of the data we hold, ask for a correction or deletion, or report a data concern.
Make a data requestReport a safeguarding concern
Worried about an apprentice or learner? Tell our Designated Safeguarding Lead straight away.
Report a safeguarding concernIf someone is in immediate danger, call 999. The NSPCC helpline (0808 800 5000) and the Modern Slavery Helpline (08000 121 700) are available if you would rather speak to someone outside TLC.